Return Policy

Please note: Currently, we do not offer free returns unless the item is faulty, damaged, or you have received incorrect items.

We offer a 90-day return window. If you return an order within 60 days, you will receive a full monetary refund. If you return an item between 61-90 days, you will receive a store credit via an e-voucher.

We will refund the full purchase value of returned goods, to the original payment method used, within 5-7 working days of receiving the goods. This includes sale items and a pro-rata rate for bundled items if applicable.

Please ensure all products are in their original packaging and in a sellable condition. Unfortunately, we would be unable to refund or credit products once opened if they cannot be resealed, due to hygiene or safety reasons. We cannot accept used items back for a full refund.

To ensure the best protection, unless faulty we cannot offer a refund for some of the following product types where a manufacturer's seal has been broken: Skincare, Mattresses, Hygiene products, Breast pumps.

Any missing or incorrect items must be reported within 7 working days from receipt.